FAQs
Resilience Renewal Center
Frequently asked questions
We provide trauma-informed therapy, anxiety therapy, depression therapy, and nervous system–based counseling in St. Joseph, Missouri. On this page, you will find answers to common questions about working with a licensed therapist, what to expect in therapy, and how to get started.
What to Expect
How do I know which therapist is the right fit for me?
There are a couple of ways to figure out the right therapist for you:
- Our intake coordinator can guide you in choosing the clinician who best fits your goals, preferences, and needs.
- You can schedule a free 20-minute phone consultation with a therapist, so you can speak to them briefly and get a better feel for who they are and how they work.
What happens in a free 20-minute consultation?
The free phone consultation is not therapy, but it is a great opportunity to get to know the therapist better and see if they are a good fit for you.
You and the therapist will discuss:
- What brings you to therapy now (the short version, like a bulleted list)
- The therapist’s training and how they work
- Any questions you have about the therapeutic process or the therapist
- Logistics such as insurance coverage, scheduling, etc…
If you and the therapist both feel like it’s a good match, you can schedule an intake session to get started. You can also take some time to think it over.
If either of you feel like you’d be better served by another therapist, we can offer some referrals to help you find the right therapist for you.
What happens in the first (intake) session?
Your first session is about getting oriented.
We’ll talk about what brings you in, what you’re hoping for, and what support might look like. We’ll explore a little about your history, so we can get the big picture, but there’s no pressure to share everything at once.
You set the pace.
How often should I attend therapy?
We recommend attending therapy weekly to start. Consistency is important for creating stability and momentum.
Over time, sessions may occur less and less frequently. Your therapist can provide recommendations, but you determine the pacing.
How long will therapy take?
Therapy length varies.
Some people come for support around a specific life transition. Others choose longer-term work to address deeper attachment or trauma patterns.
We’ll check in regularly about your goals and adjust as needed. Each person’s journey is unique.
Is therapy only for people in crisis?
No.
Many of our clients are capable, insightful, and deeply responsible. They may not be in crisis, but they’re tired of carrying everything alone.
You don’t have to fall apart to deserve support.
How will I know if therapy is working?
It’s not always dramatic or immediate. Often, the signs are subtle at first.
You might notice:
- You pause before reacting.
- You recover more quickly after something activating.
- You feel a little less self-critical.
- You can rest without quite as much guilt.
- You name a need instead of automatically pushing through.
- You feel more choice in situations that used to feel automatic.
We’ll check in regularly about what’s shifting and what still feels stuck. Therapy is collaborative. If something isn’t helping, we adjust.
Is everything we discuss confidential?
In almost all situations, yes.
Therapy is a private space. What you share stays between you and your therapist with a few legal exceptions required by law. These typically involve situations where there is:
- Risk of serious harm to you or someone else
- Ongoing abuse or neglect of a child, elder, or dependent adult
- A court order requiring records
If any of those situations were to arise, we would talk with you about it whenever possible. Nothing would happen without conversation unless safety required immediate action.
If you’re using insurance, your diagnosis and basic service information may be shared for billing purposes. We can talk through what that means so there are no surprises.
What if I don't know what to talk about or what I’m supposed to do?
You don’t need to know what to do or say. The process is collaborative and conversational.
Some days we may process something specific that happened. Other days we may slow down and notice what your body is signaling. We might identify patterns, practice a small regulation skill, or experiment with a boundary script.
There is no “right way” for you to show up in therapy. Just show up. We can figure the rest out together.
Clinical Approach:
What issues do you help with?
Our clinicians support people who experience:
- Anxiety and chronic worry
- Depression and low motivation
- Trauma (including complex trauma histories)
- Nervous system shutdown or overwhelm
- Burnout (including neurodivergent burnout)
- Boundary struggles
- Relationship and attachment concerns
- Intrusive thoughts
- Guilt around rest or self-care
We view symptoms as signals, not failures. Therapy is about understanding what your system has been protecting you from and rebuilding capacity gently and sustainably.
Do you work with trauma?
Yes.
Some clients have “Big-T” Traumas from major life events. Others have a collection of “Little-t” traumas from a life of too much too fast or too little for too long. Many clients feel like their experiences aren’t “big enough” to count as trauma, but those experiences still shape how they move through the world. It’s all valid.
We move at your pace. We focus on building stability and nervous system capacity before exploring anything that feels overwhelming. You won’t be pushed to relive experiences. We work with what feels manageable and grounded.
Are you neurodiversity-affirming?
Yes.
Neurodivergence is not something to fix. Often the work is about reducing shame, unmasking safely, preventing burnout, and creating environments that fit your nervous system better.
If you’ve spent years feeling like you are “too much” or “not enough,” therapy can be a place to untangle that story.
Are you LGBTQIA+-affirming?
Yes.
We affirm and support LGBTQIA+ identities. We reject pathologizing, conversion-based, or identity-erasing frameworks. Therapy here is about helping your nervous system feel safer in a world that hasn’t always been safe, not about changing who you are.
What is your approach to therapy?
All clinicians at Resilience Renewal Center practice from a trauma-informed, nervous-system-aware perspective.
You may notice us exploring:
- How stress shows up in your body
- Attachment and relational patterns
- The biology behind anxiety, shutdown, or reactivity
- Flexible thinking and emotional regulation
We integrate approaches such as CBT, ACT, attachment-based therapy, EMDR, and somatic approaches like the Trauma Resiliency Model to create a mind-body approach that honors you as a whole person. The goal isn’t to “push through;” it’s to increase the felt sense of safety and rebuild your resilience.
Do you diagnose?
When required for insurance, we use DSM diagnoses as tools for access to care, not as identities.
A diagnosis can help with billing and coverage, but it does not define you. We focus on patterns, context, and nervous system function rather than labels.
Logistics & Policies:
Do you offer in-person or virtual sessions?
We offer in-person therapy sessions in St. Joseph, Missouri. We also offer virtual sessions throughout Missouri, Arkansas, Florida, and South Carolina.
What is your cancellation policy?
To cancel without incurring a fee, please provide 24-hours notice. You can cancel through our portal or by sending a text/voicemail to (816) 226-6763.
For no-shows or sessions canceled with less than 24 hours notice (unless there is a medical emergency), there is a $75 fee.
If there is an opening available to reschedule within the same week, the fee will be waived. If your therapist has to cancel your session with less than 24 hours notice, your account will be noted with a “free” late cancellation available for future use.
Where is your office located?
The Resilience Renewal Center is located in Suite 264 of the historic Green Acres building near the North Shoppes:
3500 N Village Dr
Suite 264
St Joseph, MO 64506
(816) 226-6763
Cost & Insurance:
What are your session rates?
Intake Session: $195
Individual Therapy Session (60 minutes): $175
If you are using insurance, your costs will be affected by deductibles, co-pays, and negotiated rates. We can verify benefits before starting therapy.
We also reserve a portion of our caseloads for folks who need an income-based sliding scale. You can contact us at (816) 226-6763 to see if there is availability and if you qualify.
Do you accept insurance?
We currently have clinicians in-network with the following plans:
- Blue Cross Blue Shield (Arkansas and Missouri)
- Aetna
- Municipal Health Benefits Fund
- Optum (United Healthcare, UMR, Oscar)
If we are not in-network with your plan, you have a couple of options:
- You can check with your insurance plan to see if you have out-of-network benefits. If you do, we can provide you with a “superbill” receipt that you can submit to your insurance carrier for reimbursement.
- You can choose a self-pay option by signing an insurance opt-out agreement.
Do you take Medicaid or Medicare?
We are not credentialed with Medicaid or Medicare. If you would like to work with one of our providers, we can enter into a self-pay agreement. Medicaid/Medicare clients will not be able to receive out-of-network reimbursement.
What forms of payment do you accept?
We accept credit cards, debit cards, and HSA/FSA cards. We ask that you keep a card saved on file in the electronic health record to make payments simpler for everyone.
If you are attending in-person, you can also pay by cash or check. There is a $30 fee for returned checks.